RightFax December 2012 Newsletter

DECEMBER 2012
In this issue: URGENT: Avoid late fees, renew your support today! NEW: Our new office! FYI: FoIP without VoIP! FYI: Issues searching for documents? NEW: For a limited time, faxing all over the world! SUPPORT: Our Premium Support Plan HEALTHCHECK: Schedule you e-health check today TECH-TIP: Access Denied in RightFaxUtil ___________________________________ From all of us at Advantage Technologies ___________________________________ Advantage Technologies has moved! Our company is expanding! In order to accommodate our growth, we have moved into a larger office this past weekend. All our phone numbers remain the same. We are excited to start the new year in our new space! Please make note of our new address: 228 East 45th St 4th floor South New York, NY 10017 ___________________________________ Can you easily find your important business documents? Like most people looking for documents, you would have to rummage through countless folders, wasting precious time and manpower. According to the Wall Street Journal, the average executive spends more than 6 weeks a year searching for misplaced business documents! By implementing a document capture solution such as OpenText Alchemy, you can save hundreds of hours that would otherwise be spent searching documents. Alchemy is a document imaging and document managing system, allowing you to store documents digitally. You then search through your repository, retrieving any business critical files. Alchemy captures and imports documents from sources like MFPs, desktop applications,fax machines and even your RightFax server (which on its own does not have document capture capabilities). For further information about Alchemy, please, click here ____________________________________ Not Running VoIP? You can still Virtualize your Faxing! Some organizations do not have a VoIP set-up, but still require some sort of fax solution. You can leverage all the benefits and costs advantages of FoIP (fax over IP), without a VoIP infrastructure, by using a fax gateway such as our Dialogic Media Gateways (DMG). A fax gateway allows for scalability and flexibility by giving you the control whether or not you want to integrate into your current or future network infrastructure. This may be relevant if you are planning on upgrading your existing fax server or purchasing a new fax server and/or planning a VoIP implementation in the future. You still can get the benefits of using your legacy RightFax software by leveraging it with the DMG. To learn more, please click here ____________________________________ Limited time Promo celebrating OpenText's Enterprise World Conference How would you like to send faxes, for free? Following the conference held in Orlando, FL in November, OpenText introduces a special offer, a 1 year free access to the RightFax Internet Connector. Register your fax numbers and start sending faxes for free to other registered RightFax servers, anywhere in the world, without using your phone lines. Sign up now, as the offer is only available until February 14. If you would like to learn about this and other promos, such as free SecureDocs transfer and 50% off select modules, please download the PDF. Our other promotions from the November Newsletter are still available until December 31st, like saving big on upgrading your RightFax software to the latest version. ____________________________________	RightFax FaxUtil - Administrator receive "Access Denied" Summary: When logging in to FaxUtil with an administrator account, you are able to view the list of faxes in other users' folders, but receive an "Access Denied" error message when you attempt to view open any of the faxes. If you are a delegate of this user, please request that the delegator grant you this permission. Solution: Log on to Enterprise Fax Manager using another administrator account. Edit the user account that is having this problem. On the Permissions tab, place a check mark in the 'Administrator can bypass privacy restrictions' checkbox. The Administrator can bypass privacy restrictions option gives users that have the Administrative Access option selected the additional ability to view faxes in other users' mailboxes. Only an administrator that has this permission enabled can grant this permission to other users. Warning: If you uncheck the Administrator can bypass privacy restrictions checkbox on all administrator accounts, you will lose the ability to enable this option in any user account. For this reason, you should always ensure there is at least one account with this option enabled. If you have disabled this option on all user accounts you can no longer enable this setting for any users, please contact your rep for assistance. [Back to top of the newsletter] Does your RightFax solution require enhanced support? For those companies whose RightFax system is mission critical to their business, you may consider our new plan offering. The Advantage Premium Support Plan (APS) provides a higher level of support than offered in our OpenText ASP Standard Support Plan. The APS plan includes unlimited web, phone and email support as well as some enhancements such proactive monitoring of your system and no charge e-health check. To learn more about the Advantage Premium Support Plan, please download the PDF. Avoid Late Fees! Renew your support today! If you have yet to renew your RightFax support, please act soon to prevent incurring any late charges. As of December 1st, OpenText is imposing a 3% late fee for every month your support remains expired. That is 3% of the support plan price, which cannot be waived. Renew your support today, and make sure to take advantage of the promos mentioned in this and the November Newsletter. Contact your sales rep for assistance. Don't delay, schedule your comprehensive e-health check The comprehensive e-health check is one of our service offerings that reviews the performance of your RightFax implementation. Our technical team will review over 20 different aspects of your fax server to insure optimal performance and review possible issues. A detailed report with screenshots and summary of recommended actions is also included. Please contact your sales rep for more information. Advantage Certified Services: Our services include: >> Installation & Configuration >> Application Integration >> FoIP Deployments & Upgrades >> TDM to FoIP Conversions >> System Expansions >> New Build & Data Migration >> Production System Monitoring >> System Health Checks >> System Assessments >> System Usage Analysis Advantage Support Offering: Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team. Our plan types include: >> Standard Support >> Standard Support >> 24x7x365 Extended Support >> Premier Basic >> Premier Support >> Advanced Enterprise >> Gold Support >> Silver Support >> Platinum Support >> Advanced Replacement >> Custom contracts are also available
Phone: (212) 717-7700  | Email: info@atechnologies.com  |  www.atechnologies.com

  

HIPAA & Regulatory Compliance

OpenText RightFax enterprise fax and e-document delivery solutions support compliance with privacy and security rules by digitizing paper-based protected health information for private, secure, and auditable electronic distribution.

U.S. HIPAA regulations require health care organizations to be more efficient and to run their organizations more securely to enhance patient service and ensure the privacy and security of private personal health information.  Similar legislation specific to patient data exists in other countries such as Ontario, Canada's Personal Health Information Protection Act (PHIPA) of 2004, Section 60 of the UK's Health and Social Care Act of 2001, France's Medical Privacy Act, Article L1110-4 of 2002, or Spain's Basic Law 41/200 of 2002.  More general data privacy legislation in many countries also applies to patient information such as the European Union's Directive on Data Protection (95/46/EC) which is embodied in member countries' national legislation.
Access to private health information must be limited and its confidentiality must be diligently protected. Secure systems and processes must be in place to provide information in a timely, efficient, and cost-effective way to the people that need to use it to drive patient healthcare decisions. In addition, healthcare organizations need to provide a reliable audit trail for tracking and reporting communications.  OpenText RightFax is an essential part of many healthcare providers regulatory compliance regime, providing tamper resistant document delivery and receipt, encrypted and certified delivery options and full audit trails.

Top 5 Ways RightFax supports HIPAA & Regulatory compliance:

1. Restricts Access to Protected Health Information
2. Provides a Centralized Communications Hub For Protected Health Information
3. Secure and Encrypted Electronic Delivery of Protected Health Information
4. Tamper-resistant Information Transmission and Receipt
5. Improved Health Information Tracking and Storage

An OpenText white paper provides a brief overview of HIPAA regulations and how healthcare organizations are using technology to assist with compliance. It discusses network faxing, explores some of the advantages of implementing a network fax solutions to support HIPAA compliance initiatives, and introduces OpenText RightFax as a flexible tool for improving the security and overall efficiency of document transmission processes.

For additional information or to speak with one of our software specialists please call us toll free at  1-866-730-1700 or email us at info@ATechnologies.com